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United Airlines
Baggage Policies | Food Service | Airline Features and Services | Planes Operated
United Airlines (NASDAQ: UAUA) operates more than 3,200* flights a day on United®, United Express® and Ted® to more than 200 U.S. domestic and international destinations from its hubs in Chicago, Denver, Los Angeles, San Francisco and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States.
Website: http://www.united.com | Phone: 1-800-United-1
| Frequent Flier: Mileage Plus
Baggage Policies
Carry On Policy: United Airlines allows 1 carry ons per passenger. Details: For travel worldwide on United, you may carry on one bag and one personal item such as a purse, briefcase, or laptop computer.- A carry-on bag must fit under your seat or in the overhead bin.
- Carry-on bag dimensions should not be more than 9 x 14 x 22 in/22 x 35 x 55 cm (length + width + height) or 45 linear in/112 linear cm (the length, height and width added together).
Checked Baggage Policy: United Airlines allows 0 carry ons per passenger. Details: If you are traveling on or after August 18, 2008 on an Economy ticket or Economy award ticket purchased on or after June 13, 2008, a $15 service fee will apply for your first checked bag. Also, as previously announced, a $50 fee will apply for a second checked bag, depending on when you purchased your ticket and when you are traveling.
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Food Service
FOR ECONOMY CLASS
Snacks: For flights 2 - 3 hours, a complimentary cocktail snack is provided. For flights over 3 hours, snacks from the United Snack Box are available for purchase for $5.
Meal Service: For flights over 5 hours, options from the United Fresh Food Menu are available for purchase for $7.
Drinks: Complimentary soft drinks are provided on flights on all lengths, including:
- soft drink
- tonic water
- seltzer water
- bottled purified water
- milk
- ea
- assorted fruit juices
- blends of both regular and decaffeinated coffees
Premium Drinks: Alcoholic drinks are available for purchase for $6 each. Cash only.
FOR FIRST CLASS
Snacks: On flights greater than 759 miles (approximately 2 hours in length), United First customers on explusSM morning flights will enjoy the Smartpack SnackBox. On afternoon/evening flights, they will be treated to the Minimeal SnackBox. Contents of United SnackBoxes can be found at the United Snackbox collection page.
Meal Service: On longer flights during traditional meal times, our premium cabin customers will be treated to chilled salads; perhaps topped with warmed spicy shrimp or thin slices of the chef’s steakhouse seasoned tenderloin of beef. A choice of entrees follows and you’ll want to save room for dessert – a slice of Eli’s famous cheesecake?
Drinks: Complimentary non-alcoholic drinks are provided on flights of all lengths.
Premium Drinks: Alcoholic beverages are complimentary in United First® and United Business® Class.
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Features
Animals and Pets
Policies and pricing for traveling with an animal and/or pet such as a dog, cat or other household pet.
Your dog, cat or household bird (canary, finch or parakeet) may be accepted as carry on or checked baggage. Rabbits, hamsters and guinea pigs may be accepted as checked baggage only. All options require advance reservations and are subject to a charge. If your pet will be traveling as carry-on or checked baggage, call United Reservations at 1-800-UNITED-1 (1-800-864-8331) to arrange for their travel.
Cost: $125.00
Bereavement
In the event of a death in your immediate family, airlines sometimes allow for discounted travel.
United offers emergency fares for different situations. You cannot obtain these fares on united.com and must call United Reservations at 1-800-United-1 (1-800-864-8331).
Cost: None Specified
Boarding
Procedure and process for boarding the airplane as established by the airline.
Seats are assigned at the time of check in. Please check United's Airport Check-In Guide to know when to arrive at the airport.
Cost: None Specified
Check In
Policies and procedures for checking in at the airport. Consideration for online check-in capabilities.
EasyCheck-in Online is a service that allows customers traveling on a United or United Express flight to check in for United flights worldwide. Also, if your originating flight is on United or United Express, you will be allowed to check in to your connecting flights on most other carriers.
Through this service, you are able to confirm upgrades, select seats and print boarding documents. By printing your boarding documents through united.com, you can proceed directly to security. If you have bags to check, you may check in online and then use an EasyCheck-in Kiosk or EasyCheck-in Curbside (for flights within the U.S. only) at the airport.
- For travel within the United States, including Alaska; Hawaii; San Juan, Puerto Rico; and St. Thomas and the Virgin Islands, check in between 1 and 24 hours prior to your scheduled departure
- For International travel, check in between 2 and 24 hours prior to scheduled departure
Cost: None Specified
Expectant Mothers
Policies and procedures concerning expectant mothers.
Passengers traveling in their ninth month of pregnancy must have an obstetrician’s certificate dated within 24 to 72 hours prior to their flight departure. The certificate must state:- The passenger has been examined by an OB and is physically fit to travel by air
- Departure and arrival destinations and dates
- The estimated birth date of the baby
Cost: None Specified
Policies, features and fees associated with traveling with an infant. Also, potential amenities offered for those flying with an infant.
One child less than 24 months of age may travel free within the U.S., between the U.S. and Puerto Rico and U.S. Virgin Islands and between the U.S. and Canada when accompanied by an adult and not occupying a separate seat. Applicable taxes for travel to and from Canada apply.
For international travel, a ticket must be purchased. Often a discounted fare will apply, depending on the international destination. One adult customer traveling with more than one infant must purchase an adjacent seat for each additional child, at the applicable fare. Additional children must be properly secured in their seats. A passenger must be at least 18-years-old to hold an infant as a lap child.
Passengers with newborns and infants may be required to show proof of age in order to travel. Newborns up to 7 days old require a doctor’s authorization to travel.
If you decide to fly with an infant in your lap, book your reservation on united.com and then contact United Reservations at 1-800-UNITED-1 (864-8331) to advise that an infant will be traveling on your itinerary.
Cost: None Specified
Unaccompanied Minors
Policies concerning minors traveling without an adult: unaccompanied minors.
Unaccompanied minors service is mandatory for unaccompanied minors 5 to 11 years old and optional for 12- to 17-year-olds. If the child is traveling as an unaccompanied minor, he or she may not travel on the last direct or connecting flight of the day. The fee is $99 USD each way (except to/from Japan or Brazil - no fee applies). Notify us at 1-800-UNITED-1 (864-8331) when making your reservation so essential information can be noted for your child. Be aware that the responsible adult bringing the child to the airport (including camp counselors, etc.) must remain at the airport until the child boards and the aircraft departs the gate.
The following rules apply to those customers traveling on United-operated flights only. If an unaccompanied minor is scheduled to travel on a flight operated by one of our Star Alliance or code share partners, you are required to contact the carrier directly to inquire about their policies for children traveling unaccompanied.
5-7 years
Children ages 5-7 may travel on United flights that are nonstop or do not require a change of airplane. They may not travel on connecting flights. They may also travel on the last non-stop flight of the day.
8-11 years
Children ages 8-11 may travel on United non-stop, direct and connecting flights. (A direct flight makes a stop but there is no plane change.) They may also travel unaccompanied on connecting flights to other airlines. Children ages 8-11 are restricted from connecting to the last flight of the day which includes the last direct flight of the day. An exception can be made for children connecting to and from international flights.
12-17 years (Optional)
Unaccompanied minor service is available, but not required, for this age group. We strongly recommend that teenagers who are not using our unaccompanied minor service be confirmed on flights early in the day. Unanticipated delays or cancellations and unexpected weather such as fog, snow, thunderstorms or air traffic congestion may disrupt flight schedules and result in misconnections. If delays result in travel the following day, United may not be able to offer overnight accommodations since many hotels will not accept minors aged 17 or younger.If unaccompanied minor service is requested, standard fees will apply.
Cost: $99.00
On Time Statistics
Statistics on the airline's performance according to being on time. Stats are gathered from the Department of Transportation for January 1, 2008 - May 30, 2008.
28.16% of flights are late, with an overall average of flights being 13.49 minutes late.
Cost: None Specified
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Planes
Airbus A319 100U (319U) - View Picture
Airbus A320 100 (3201) - View Picture
Boeing 757 200U (752U) - View Picture
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