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Customers of Size Policies and Information from Major Airlines
Policies, seat restrictions and ticket ordering policy for customers of size.
| Airline |
Feature Description |
Feature Cost |
Class |
| Continental Airlines |
A customer flying in the economy cabin who is not able to safely and comfortably fit in a single seat is required to purchase an additional seat for each leg of their itinerary. The second seat may be purchased for the same fare as the original seat, provided it is purchased at the same time. A customer who does not purchase an extra seat in advance may be required to do so on the day of departure for the fare level available on the day of departure. The customer may instead choose to purchase a ticket for First Class/Business/BusinessFirst®, or elect to pay for an upgrade to the front cabin if there is availability to do so. Continental Airlines is not required to provide additional seats or upgrades free of charge. |
n/a |
Economy Class
|
| Southwest Airlines |
Customers who are unable to lower the armrests (the definitive boundary between seats) and/or who compromise any portion of adjacent seating should proactively book the number of seats needed during initial reservations. This purchase serves as a notification of an unusual seating need and allows us to process a refund of the additional seating cost after travel (provided the flight doesn’t oversell). Most importantly, it ensures that all onboard have access to safe and comfortable seating. |
n/a |
Economy Class
|
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